FAQ

Welcome to our FAQ page. This page is always being updated to ensure our most frequently asked questions are relevant to both those of you who are thinking about getting rooted, or already have root.

Common Queries and Questions

  1. What is rooting?
  2. Is there any risk involved?
  3. Is this legal?
  4. What payment methods do you accept?
  5. I’ve been rooted, but now I don’t know what to do.

1. What is rooting?

The word root comes from the unix/linux world. It essentially means administrator. Your device actually ships from the manufacturer with the administrator account disabled. The administrator account has the ability to modify any partition or file on the device in any directory. With our service, we give this right back firmly in the hands of users who feel responsible enough to manage that kind of power. Having root ability will enable you to use new and powerful apps, some found on the app store, and some not. You will also have the ability to flash custom recoveries, themes, mods, kernels, and the list goes on. You will be able to tweak the way your phone operates in every way.

2. Is there any risk involved?

99.9% of risk involved with rooting is in the hands of inexperienced users. Going to an unknown website and following outdated instructions is the fastest and most efficient way to ensure your device never works again. There is always risk even when a professional is involved, but the risk is very minimal. With thousands of roots under our belt, and not a single technical issue, I think it goes without saying, with Perfectroot.com you are in good hands.

3. Is this legal?

Rooting is 100% legal as declared by the Digital Millenium Copyright Act.

4. What payment methods do you accept?

Currently our checkout page is hosted by PayPal and is 100% secure. This payment page will enable you to pay via PayPal using a major credit or debit card (Visa/Mastercard).

5. I’ve been rooted, but now I don’t know what to do.

You can always come on live chat for great tips from our technicians and soon we will also have great tutorial videos for you via our youtube channel. Perfectroot.com/forum should soon also have great information on various mods you can install for your rooted device.

6. What does my warranty cover and how do I make a claim?

While Flexispy and PerfectRoot go to great lengths to ensure that FlexiSPY remains on the device upon which it is installed there are circumstances in which users can inadvertently remove the software. Due to these circumstances it is a good preventative action to purchase a warranty to pair with your install service.

What can cause Flexispy to stop working ?

  • A. The device may be factory reset by the user
  • B. The device may receive an unavoidable security update
  • C. Unknown conflicts with other lesser known apps
  • D. Savvy user may discover their device is rooted and become suspicious
  • E. User may begin using another device
  • F. The device may become unrooted
  • 7. For which reasons can I make a claim ?

    You must purchase a warranty before the device is given to the target user. For the duration of your particular warranty, the installation is covered against all circumstances unless the user has purchased a new device. If the user has purchased a new device you will need to purchase another installation service to have the software installed on the new device. In order to make your claim you can either e-mail company@perfectroot.com with a copy of your warranty receipt and stating your claim or you can come to flexispy.com and get on live chat to get in touch with an install service agent who will request your warranty receipt.

    As long as the date in which you make your claim falls within the warranty period and the target device is the same device in which the software was first installed, you will be entitled to a free install service. You are entitled to unlimited chat support and unlimited reinstalls during your warranty period given a credible claim. Claim credibility is determined on a case-by-case basis and reviewed by PerfectRoot in the case of a dispute.