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You will need a Windows PC (preferred,) in some cases you can use a Mac, however we prefer Windows for speed of service as well as reliability with the tools that are used. Download and install [[ Teamviewer ]]
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Absolutely not. There was some confusion in 2012 about unlocking, which was 'no longer' protected under the Digital Millenium Copyright Act (DCMA). However, unlocking is different from rooting and has to do with making a device usable for carriers other than that which it was manufactured for. Rooting is completely within the users rights, for any device the user owns.
We offer generalized support through our live chat. For Gold customers - we provide extended chat support. Ultimate customers have access to unlimited phone support. For customer service inquiries, please e-mail us: firstname.lastname@example.org
This is a tough question. In the past, many manufacturers have tried to make "unrootable" phones with harsher protections (like the Droid X), but they're usually still rootable in some way, shape, or form. The more likely scenario is that, if you get a new phone or a phone that had a recent update, that a root method isn't available yet. In that case, you may have to wait a few months before we're able to root it.